How credits work
One balance for AI assistant usage, messaging, and calls. Monthly credits are used first.
Updated 9 October 2026
What uses credits
| Action | Credits |
|---|---|
| AI assistant message | 1 |
| Text message (SMS) | 1 |
| Phone call | 5 |
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Monthly and purchased credits
Each paid plan includes credits every month. Your monthly credits are used first. Unused monthly credits roll over, up to one month's allowance. Purchased top-ups are valid for 12 months.
See where they went
Settings › Usage shows credits used by month, with Download CSV. Billing & plans shows your credit history.
Alerts and limits
In Billing & plans, owners can choose to be emailed when a percentage of credits is used, and set an optional monthly AI spending limit.
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Plans and pricingWhat each plan includes. All prices exclude VAT.Upgrade, downgrade or cancelChange plan from Billing & plans. Cancelling keeps your data.Buy credits and turn on auto top-upTop up manually or automatically so your AI assistant never runs out of credits.Cards, invoices and the backup cardUpdate your payment card, add a backup card and download invoices.