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Help centre › Billing & plans

How credits work

One balance for AI assistant usage, messaging, and calls. Monthly credits are used first.

Updated 9 October 2026

What uses credits

Action Credits
AI assistant message 1
Text message (SMS) 1
Phone call 5

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Monthly and purchased credits

Each paid plan includes credits every month. Your monthly credits are used first. Unused monthly credits roll over, up to one month's allowance. Purchased top-ups are valid for 12 months.

See where they went

Settings › Usage shows credits used by month, with Download CSV. Billing & plans shows your credit history.

Alerts and limits

In Billing & plans, owners can choose to be emailed when a percentage of credits is used, and set an optional monthly AI spending limit.

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